CUSTOMER
SERVICE
Property
Previews
Based on your own criteria and needs, we will preview targeted properties
in a timely and diligent way. We will do this both on the Internet,
as well as by personally viewing properties ourselves, in order to help
you make a decision in the quickest way possible.
Home Showings
Once we fully understand your homebuyer requirements, we will focus
our attention to showing you those homes on the market that are in the
right location and at the right price.
Personal and Timely Response
We will return your phone call or e-mail within 24 hours or less and
provide you with a weekly update on your search for a property.
FINANCING
Financing Pre-Approval
We will offer to arrange a pre-qualification or pre-approval appointment
with a reputable lender to identify your range of affordability and
to increase your negotiating strength.
Estimate of Closing Costs and Funds Required
We will provide you with a preliminary estimate of closing costs and
down-payment requirement anticipated in the transaction.
Good-Faith Estimate From Lender
You will benefit from our experience in working with financial institutions
to expedite your getting a prompt good-faith estimate from a lender.
COUNSELING
SERVICES
HomeBuyer Guidebook
We will provide you with a copy of our HomeBuyer Guidebook and explain
how you can use it as a road map through the home-buying process.
Buyer Counseling Session
We will conduct a buyer counseling session to discuss your needs and
goals and to plan the search for your property.
Buyer Representation
We will discuss in detail the nature of your buyer representation choices
as well as other issues and alternatives. We will also present and explain
to you the representation agreement and the special services and benefits
it offers.
Home Evaluation
We will discuss the positive and negative features of a property that
may affect its value and future resale.
CONTRACT
GUIDANCE
Property Disclosure
We will review with you all inspection reports and other documents pertaining
to the condition of the property and disclose all physical defects of
the property that are known to us.
Review of Written Seller Disclosure
We will thoroughly review with you the seller's written disclosure statement
to enable you to accept or specify the remedy for each fault disclosed.
Remedies for any disclosed faults should be addressed in the offer to
purchase.
Home Protection Plan
We will explain to you the option of a home protection plan to reduce
your risk of repair after purchasing a property.
Home Inspections
We will recommend that you obtain professional building and termite
inspections and provide you with the names of reputable inspectors.
Home Inspection Remedies
We will work with you to request the seller to remedy the items you
specify after your review of the building and termite inspection reports
as your offer to purchase specifies.
TRANSACTION
ASSISTANCE
Negotiation Strategy
We will prepare a negotiation strategy for the property you have selected,
including a written Competitive Market Analysis and advice on the initial
price and terms to offer where permitted.
Offer Presentation
If you wish, we will request to present the offer to purchase directly
to the seller in the presence of the listing agent.
Pre-Settlement Inspection
We will accompany you on a thorough walk-through of the property (if
one is provided for in the sales contract) before closing, and we will
assist you in dealing with any problems discovered during the walk-through.
Closing the Sale
We will monitor and inform you of the progress of the purchase agreement,
including the satisfaction of all contingencies and conditions during
the entire transaction.
After the Sale
We will contact you immediately after the closing to follow up on remaining
details or service needs.
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